Who is AIO Integrations …
Our Strategy
Provide computer support through the existing tools consumers use everyday. That’s why we are the only 100% US-based computer support company on Angi.com, HomeAdvisor.com, HomeGuide.com and Thumbtack.com.
Service Quality
Service delivery quality is our number one goal. We have qualified all our partners nationally to make sure we deliver the best and most consistent service. We are here to help anytime, every day.
Why Local is Important
Even though we are based in Houston, our partnerships reach into more than 1500+ communities to provide local on-site service through local providers.
We make sure that the techs sent to you are certified to work on your issues, follow Covid-19 guidelines, are insured and background checked.
Only local vendors who can do this are part of our network and agree to work within the fixed fee pricing we set with national network of providers.
Award Winning Service
AIO Integrations LLC is proud to announce that it has earned the home service industry’s coveted Angi Super Service Award (SSA). This award honors service professionals who have maintained high service ratings and reviews on Angi in 2021 and 2022.
“These outstanding businesses have helped homeowners not only maintain their homes, but also evolve them into spaces that can handle life, work, school and entertainment under one roof,” said Bryan Ellis, senior executive at Angi. “Our homeowners’ consistent positive reviews make it clear: these are the top pros in our network. Congratulations to this year’s Super Service Award winners.”
Angi Super Service Award winners have met eligibility requirements. Pros on Angi qualify for the award by obtaining 3 or more services-performed reviews in the previous year, maintaining a current and lifetime GPA of at least 4.5+ stars. The SSA winners must be in good standing with Angi and have undergone our verification/screening
AIO started servicing Angi client in 2021 and achieved this honor its very first year on across 48 states.
Service company ratings are updated continually on Angi as new, verified consumer reviews are submitted. Companies are rated in multiple fields ranging from price to professionalism to punctuality.
For over two decades Angi has been a trusted name for connecting consumers to top-rated service professionals. Angi provides unique tools and support designed to improve the local service experience for both consumers and service professionals.
We are honored to be given this award our first year as a service provider on Angi.com and its affiliated sites.
We are a veteran owned and operated company.
Our Terms of Service
By scheduling an appointment with AIO Integrations, you are agreeing to be bound by these Terms of Service. When we speak of “AIO,” “we,” “us,” and “our,” we mean AIO Integrations LLC. When we speak of “Terms” or “TOS” we mean these Term of Service. If you do not fully agree with these Terms, you are prohibited from scheduling any service with us.
Terms of Service Modifications
We may revise these Terms at any time without notice. By scheduling an appointment with us you are agreeing to be bound by the version of these Terms that is posted on our official website at the time of scheduling your appointment.
Scheduling and Pre-Authorizations
At the time of scheduling your appointment we will submit a pre-authorization on your card for the estimated cost of your service, as well as any requested materials, which will place a hold on those funds. The funds will be captured on the day of the appointment or six days from the date of the pre-authorization, whichever comes first. At times, AIO may deem it necessary to capture the authorization sooner. If for any reason the pre-authorization is declined at the time of scheduling your appointment, then we may charge your card for up to the amount for two hours of service plus any requested materials. If your billing method is declined, we will contact you to correct any errors in your billing method or for you to provide another billing method. If you are unable to provide a billing method that is approved when a pre-authorization is submitted prior to your appointment, then your appointment may be automatically canceled. If we are unable to successfully run the pre-authorization within one hour of scheduling your appointment, then we may not be able to honor your original appointment date and time, in this event a new date and time may be offered to you; a cancelation of your appointment at this time is still subject to our normal cancellation policy as outlined in these Terms.
Cancellations
Cancellations made 24 or more hours prior to the start of your appointment window may result in a $49 Cancellation Fee. Cancellations made less than 24 hours before the start of your appointment window, as well as any missed appointments or no shows, may be billed $79 for Remote Work and $205 for on-site work. Cancellations made due to a technician’s late arrival will only be applicable in the event that the technician arrived more than two hours after the end of the confirmed appointment window.
Changes to Appointments
At times we may be able to accommodate change requests. If we are able to, a rescheduling fee may be billed, this fee will not exceed $25. In the event that you request a change to your appointment date and/or time and we are able to accommodate this request we will adjust the date and/or time of your appointment. However, the 24 hour cancellation window will not change to reflect the new appointment date and/or time. Any cancellations will still be handled according to our standard cancellation policy in relation to the date and time of your appointment when first scheduled. At times AIO may contact you to reschedule your appointment based on events outside of our control, such as severe weather, car troubles, illness, governmentally imposed restrictions or other reasons. No rescheduling fee would be billed if AIO has asked you to reschedule your appointment.
Pricing
Unless otherwise agreed upon prior to the appointment, our on-site services will be billed at the rate of $175/hour for business services. Expedited services will be billed at a higher rate for both residential or business locations. There is a two-hour minimum for all on-site appointments. Any materials needed to complete job will be billed to your payment method on file.
Coronavirus (COVID-19) Precautions
Due to the spread of COVID-19 you must wear a mask or other mouth and nose covering during the entirety of your appointment as well as maintain a minimum distance of six feet from the technician at all times. Failure to abide by these safety standards may result in our technician being unable to assist you and may result in a $500 hazard fee being charged.
Billing and Late Payments
After the appointment, any balance owed will be charged to your payment method on file. If we are unable to process your payment for any reason, we will contact you. If the entire balance owed is not paid in full within 48 hours of our contacting you to inform you that your billing method on file has been declined, then a $10 late fee may be added to your total bill for every day that there has been a balance owed. If for any reason you are unable to pay your balance in full at the time your appointment is finished, we reserve the right to charge your billing method for smaller amounts which will be applied to your balance owed. We may continue to charge various amounts until your balance is paid in full.
Permits
We do not apply for or obtain permits or any other legal requirements. If any such steps are required prior to beginning your project, then it is your responsibility to obtain such prior to your appointment.
Guarantees
Except as specifically set forth in these terms, there are no representations, guarantees, warranties, or conditions to these Terms, express, implied, statutory or otherwise, regarding any matter, including any implied warranties or conditions of quality, workmanship, safety, legal compliance or fitness for a particular purpose. Without limiting the generality of the foregoing, you acknowledge that your scheduling an appointment with us is based upon your own assessment of AIO and not on any reliance on anticipated or projected results, and that such an appointment may not result in the accomplishment of any specific goals.
Refunds
No refunds will be issued for any services, materials, fees or penalties that have been charged in accordance with these Terms of Service.
Disputes
Any issues related to your appointment must be reported to us within 48 hours of the appointment. If you contact us to dispute the work done by a tech during an appointment that took place within the last 48 hours, we will offer to initiate an internal dispute. If you choose to open a dispute, we will collect information from you related to your side of the dispute including any evidence you may have. This will be reviewed by our management. After reviewing all available evidence, we will make a good-faith decision in light of all evidence and these Terms. We will follow up with you on the verdict, generally within 3 to 5 business days.
Chargebacks / Fraud
If after paying via credit or debit card you chargeback some or all of the amount billed without a valid basis to do so as deemed valid by AIO, your chargeback may be disputed and you may be billed an additional $100 fee which covers the additional cost and time involved in handling such disputes. Should this fee also be charged back, it may also be disputed and you may be billed an additional $100 fee. This may also be the case with any further chargebacks.
Risk or Danger
If there is an above average level of risk or danger posed to the technician or any other party as determined sufficient by AIO, we may either cancel your appointment or end it early. Normal billing policies as outlined in these Terms still apply.
Events Outside of AIO’s Control
If for any reason outside of AIO’s control the technician is not able to make it to your appointment on time, such as but not limited to car trouble, severe weather, illness, governmentally imposed restrictions or other similar events, AIO will inform you of alternative appointment dates and times. As mentioned, no fee would be imposed for rescheduling at the request of AIO. Cancelations for reasons outside of AIO’s control may still be billed based on our normal cancelation policy as outlined in these terms.
Governing Law
Any claim relating to AIO shall be governed by the laws of the State of Texas without regard to its conflict of law provisions.
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